Customer Satisfaction Survey Form Clarification Text



Personal Data  : Any information relating to an identified or identifiable natural person.

Data Controller means: The natural or legal person who determines the purposes and means of processing personal data and is responsible for establishing and managing the data recording system.

Partner: the scope of the conduct of our business activities and to contract performance bond within the framework of a specific business refers to independent natural or legal persons from the economic and legal aspects of partnership we provide.

Data Controller and Processed Personal Data Categories

In accordance with the Law on Protection of Personal Data No. 6698 (Law No. 6698); your data regarding identity information, contact information, customer transaction information, information that may be included in the content of the message you sent to us for customer satisfaction survey, marketing information, transaction security information; Marpera Turizm İşletmeciliği Tic. A.Ş (“Company”), within the scope of which the details are explained below.

Purposes of Processing Personal Data

Your personal data collected within the scope of the Customer Satisfaction Survey Form; Depending on your request in the contact form, evaluating the messages you send, meeting your requests, creating, processing and finalizing your request, executing customer satisfaction processes, meeting your information requests regarding our services, conducting communication activities, executing marketing processes with your permission, tracking requests/complaints and executing service processes processed for limited purposes.

Transfer of Personal Data

Your personal data; In line with the above-mentioned personal data processing purposes; Provided that it does not harm the fundamental rights and freedoms of the data subject, such as the use of corporate programs, business continuity and the use of services and software for business development activities, data processing is mandatory for the legitimate interests of the data controller; It is transferred to our group companies, business partners, suppliers, legally authorized public institutions and private individuals. In addition, your personal data to our business partners residing abroad, legally authorized public institutions and private individuals; It is transferred with your explicit consent.

Source and Legal Reason

by you; your personal data collected automatically via electronic media, internet site, and written data transfer; Limited to the purposes specified in Article 2 of this text, as specified in Article 5/2-f of the Law No. 6698, “Data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject” and as specified in Article 5/1 It is collected and processed based on the legal reasons of your explicit consent.

Application Procedures and Principles

As the relevant person, if you have a request regarding your rights in Article 11 of the Law No. 6698; By completing the Application Form on the Protection of Personal Data, which you can obtain from our website, and in any case, meeting the minimum conditions stipulated in the Communiqué on Application Procedures and Principles to the Data Controller; with a message you send to our KEP address to our e-mail address with your e-mail address registered in our system or with a secure e-signature to our address Asmalı Mescit Mahallesi Meşrutiyet Cadde No: 103/ Beyoğlu Istanbul You can apply in writing in person or through a notary public. As the Company, we will finalize your application free of charge as soon as possible and within thirty days at the latest, depending on the nature of your request. However, if the transaction requires an additional cost, the fee in the tariff determined by the Personal Data Protection Board will be charged by the Company.

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